Staying Connected with Your Lawyer
In today's hyper connected world, with a smart phone in everyone's pocket, people twittering in real time, blogs, Facebook, and of course a person's life story one Google search away, I am surprised that it is still hard for clients to reach their lawyers and vice versa. It goes without saying that people rarely come see me with a family law problem unless its fairly serious. The kind of problem that causes clients to want a stranger to solve a personal, emotional problem involving a child or spouse. Likewise, things can go from back burner to barnburner with one call from the other side, and we attorneys like to be able to reach clients whenever we need to.
That being said, I have had clients who routinely fail to pay their cell phone bill (which is their only phone). I have had to write letters to cover myself when I could not reach a client for 5 weeks. So my advice to people using a lawyer's services is not to hamper that lawyer. Be available by email and phone. My clients expect me to get back to them the same day they call or email me, and I don't think I have failed to do that in years. At the same time, I have literally been unable to reach clients when I was simply trying to get their new address to send them a settlement check.
Here are some reasons to be 'ultra available':
- It's cheaper - Lawyers have to draft letters to missing clients, explain what is going on to opposing counsel, go to court for continuances, and so on when the client does not help them by being available. This all takes time. Guess who is paying for that time? You are.
- It's Quicker - Related to #1. Obviously if you do not get back to your attorney with an answer, they have to wait. This means the other side usually has to wait. This means nothing is going forward oftentimes. While sometimes a client may wish to delay matters, this is a strategic decision, and not something that should occur as a result of a communication failure.
- Lost Opportunities - Sometimes a family lawyer comes across information that can allow their client to gain a strategic edge. I can think of several instances recently that a client failed to get back to me for 5 days or longer, and the useful information, and options stemming from that information, was no longer useful. While I would love to describe a few of them, for obvious reasons I cannot. Suffice it to say that someone hearing one of my stories would shake their head in disbelief if they heard them. Clients have missed opportunities because their weekend was 'private time', or 'they don't answer their phone after hours'.
- Team Building - You want to develop a partnership with your attorney. While your not looking to be best buddies, you do want your attorney to care about your situation, and to feel motivated to look out for you. And frankly, such a feeling does not come solely from paying your bill. When an attorney can never reach a particular client, it frustrates them. It makes them less likely to work on your case, as they know that you won't be around to help, or give necessary input. I could write a book on developing a healthy relationship with professionals that you hire, whether they be attorneys, accountants, doctors, or whatever. Simply paying a professional guarantees that they will help you, but you want an attorney to care about your case. Personally, my soft spot is 'Thank you' cards.
- Information sharing - Clients often forget that their attorneys do not know what is happening in their lives, and the lives of the children, opposing parties, or whoever. When clients talk to their attorney, they update that attorney so he or she knows what is going on. There are times when a client will tell me how a weekend visit went and mentions some action on the part of their spouse that is very useful, and has been used at trial with great effectiveness.
Some caveats:
Talking to your attorney costs money, so obviously do not waste your attorney's time (and your money). And do not let your attorney chit chat for no purpose. Few good attorneys will do this, as we are very busy and have lots of billable work to do. Taking notes avoids having to rehash things that may slip your mind. If nothing else, you will not have to call your attorney and ask what the two of your decided last year about issue X.
Conclusion
Attorneys have a duty to be even more available to their clients regardless of their client's behavior. Every one of my clients have my personal cell phone, and are told to call it at any time. Sure, phone calls cost money. But a 15 minute call at 1 a.m. may save you from getting arrested, or taking some action that will screw your child custody case, so do not be penny wise and pound foolish. And if you follow the above advice, your cases will almost always end sooner, end better, and end cheaper.